An enterprise-grade AI tool called Tekst was created to handle back-office communication processes like chat processing, ticket routing, and email triage. Tekst, which was developed for big businesses and government agencies, employs specially trained models on business data (such as emails, orders, and PDFs) to determine the purpose of messages, forward them to the appropriate teams, condense information, and provide responses. It has strong PDF and attachment handling capabilities, enables multilingual processing, and offers analytics dashboards for insight into parameters like volume and response time. With a “no cure, no pay” promise, Tekst says its customers experience return on investment (ROI) in a matter of weeks. They process over 500,000 emails every day, save over 8,000 hours of manual labor every day, and automate more than 150 enterprise use cases in 51 countries.