Cardina is an advanced AI-powered support platform that avoids the need for downloads and meeting links by enabling customer success and support teams to share, control, annotate, and assist user screens in real-time. Agents may examine client displays, create overlays, and click on users’ behalf with a simple phone call or chat request, which speeds up problem-solving and provides smooth onboarding experiences. Secure access is guaranteed by its strong permissions mechanism, and each session may be recorded for further analysis. Cardina increases first-contact resolution rates and boosts customer satisfaction by decreasing back-and-forth messages and streamlining interactions for non-technical users.