Poly AI was established in 2017 and focuses on creating AI-powered voice assistants for customer service and call center workers. It can process 50–75% of calls in more than 12 languages thanks to its advanced NLP, ASR, and generative/retrieval AI. Businesses in sectors including hospitality, banking, healthcare, and logistics can deploy lifelike assistants in roughly six weeks thanks to Poly AI’s frictionless integration with phone and CRM systems. Customers report lower staffing requirements, better CSAT scores, more call containment, and more income from reservations and transactions. Additionally, the platform offers real-time analytics, multilingual assistance, compliance-level security, and round-the-clock maintenance. Voice assistant usage is priced on a per-minute basis, including performance and support upgrades.